Voxbi Cloud PBX - FAQ
Find helpful information on Cloud PBX named “Voxbi” features and setup in this section. If you need more help, contact our support team.
| Tag | Question | Answer |
|---|---|---|
What are the consequences for non-compliance with Directive 2003/88/EC? | Non-compliance can lead to legal consequences, including fines and other penalties. Moreover, non-compliant companies may face heightened risks related to employee grievances or reputational damage, underscoring the importance of adhering to these regulations. | |
Are there any exceptions to the directive’s requirements? | Certain exceptions and flexibilities are permitted and integrated into labor laws. For example, specific industries or job roles (such as emergency services or seasonal work) may be subject to adapted requirements. However, these exceptions must still prioritize employee safety and well-being. | |
What are the main requirements of directive 2003/88/EC? | The directive sets out several key requirements: • Maximum weekly working hours: Employees should not work more than 48 hours per week, on average. • Daily and weekly rest periods: Employees are entitled to a minimum daily rest of 11 consecutive hours and a weekly rest period of at least 24 uninterrupted hours. • Paid annual leave: Employees are entitled to a minimum of four weeks of paid annual leave. • Breaks: Employees have the right to adequate breaks during working hours, especially if their workday exceeds six hours. | |
How do EU member states implement directive 2003/88/EC in its national law? | EU member states have incorporated the requirements of Directive 2003/88/EC into their national labor codes. These regulations address key provisions such as maximum weekly working hours, rest periods, and minimum paid annual leave. Employers within the Union are required to comply with these laws to meet both national and EU standards. | |
Is the European working time directive (2003/88/EC) mandatory in Luxembourg? | Yes, the European Working Time Directive 2003/88/EC is mandatory in Luxembourg. As an EU member state, Luxembourg is required to align its national labor laws with this directive, which establishes minimum standards for working hours, rest periods, and annual leave to protect workers’ health and safety. | |
To migrate your configuration, follow our step by step guide. In a rush? Here’s a summary: 1) update Voxbi Legacy to the latest available in the store; 2) open the latest version of Voxbi Legacy at least once; 3) only then install and open Voxbi 2. | ||
How can I transfer using Voxbi during a call?
| To transfer while on a call with Voxbi, follow these steps:
1. Press | |
How to : Mail TO SMS | Mixvoip has a mail to sms option that operates by sending an email to destination@smsu.eu. The message to be sent is taken from the email body, and if no message is found inside the email body, the subject of the email will be used as SMS message. Create a new mail where the recipient is the mobile number followed by the domain @smsu.eu, paste your FAX key provided by Mixvoip in the subject, and write your message in the body message. Recipient: (+XXX)NUMBER@smsu.eu Subject: fk:XXX-XXXXXXXXX Body Message: Your Message Authentication in the destination header If you can not change the email body, then you have the option to put your fax key into the destination header (To:) of your email. Just take the fax key and add it after the recipient’s phone number but do not forget to strip the “:”. Example: +352691234567fk15805-0938efc33d@smsu.eu The message body We try to guess or extract the message of your email by applying some filter rules. • We cut off the message after “–” because that is normally the start of the email signature • We do not filter after the “<html>” tag • To make sure that no extremely long messages are sent, we cut the email body to 300 characters • If the message inside the email body is empty, we use the subject as message text | |
How to : Fax to mail | Mail to fax | Send and receive faxes by email With our cloud PBX solution, send and receive faxes directly from your email account. If you have a fax machine, with an analog to IP converter, you can send faxes and receive them. However, the full transmission cannot be guaranteed for technological reasons detailed below. Is The Fax Dead – Read The Article ALTERNATIVE SOLUTIONS TO FAXES In most European countries, all telecommunication players have agreed to gradually replace the switched telephony technologies with ALL-IP ones by 2025. Today the use of a fax machine in a VoIP environment remains possible, but according to Règlement ILR dated 9th of August 2017, ‘‘there is no guarantee of end-to-end interoperability’’ (ILR/T17/9) As Voice over IP technology is optimized for voice transport, fax transmissions cannot be guaranteed anymore, by any operator. E-SIGNATURE In some cases, faxes have a legal value. This is why, the electronic signature is the best alternative at the moment. At Mixvoip, we developed our own module with an electronic signature. sign.mixvoip.com Customers can fill, sign and send their documents online. They have a legal value. The document will be also sent by email to the customer at the email address they provided. | |
How can I configure my Mail to Fax ? | Create a new mail where the recipient is the FAX number followed by the domain @ufax.eu, attach a PDF file in A4 format, and paste your Fax key provided by Mixvoip in the subject or in the message body.
Recipient: NUMBER@ufax.eu (number must be numeric and can look like 004969… for international calls or 20333390 for national ones for example)
Subject: fk:XXX-XXXXXXXXX
The PDF file must be in A4 format 210 x 297 mm (21 x 29,7 cm)
Features and limitations
FAX key is only usable from the same domain as the email address shown on the page you retrieved the FAX key from
• Supports 1-5 documents per e-mail
• Supports up to 5 different recipients
• Supports PDF
• Documents should be in portrait, not landscape format
FAX key
Your FAX key can be retrieved from our web interface in the user settings section. This page is accessible by going to the ‘User management’ menu and clicking on the username you want to send a fax from.
Technical details
The fax key is a 9 characters long sub-string of the concatenated md5 hash of the username, password, and the suffix string “faxkey”, prefixed by the user’s account code.
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Phone configuration | Short guideline on how to configure your devices Easy deploy Yealink / Snom Manual Yealink provisioning Manual Snom provisioning (3xx / 7xx / 8xx) Gigaset – Configure base station | |
What is an eSIM? | An eSIM is the digital evolution of the traditional plastic SIM card. It’s software that lets you have a smooth installation by scanning a QR code only directly to your phone, enabling you to connect to local networks and even worldwide with ease. Convenient and eco-friendly, just scan the QR code, and you're all set! | |
Can I use multiple eSIMs simultaneously? | Yes! eSIMs let you store several plans on your phone and switch between them instantly. Most devices allow up to two active eSIMs at once, though some may limit the number you can store (usually 8-10). | |
When can I install my eSIM? | We recommend scanning the QR code and installing your eSIM right before your trip, while you are connected to Wi-Fi. | |
Can I use an eSIM? | Newer Apple, Samsung, and Google smartphones likely support eSIM. For other devices, check if your phone is eSIM-ready. Models like iPhone 11, Samsung Fold S21, and Pixel 3 and later are compatible. If you are not sure verify on the manufacturer's website if needed. | |
Why are calls to my call group being intercepted by my mobile voicemail? | When a call comes into your group, it rings your extension, which is then forwarded to your mobile. If your mobile has voicemail enabled, the call can be intercepted by your voicemail if it picks up before you do. Since the system can’t distinguish between a person answering and the voicemail picking up, the call is treated the same way. To prevent this, you can either disable your mobile voicemail completely or extend the voicemail delay to be longer than the group’s ring time. The best solution is to completely disable your mobile voicemail. | |
Voxbi Mobile is a fixed-mobile convergence app, so calls are forwarded to your mobile. A notification is typically sent before the call, but it's not always reliable due to the way phone's OS handle notifications. To reliably differentiate, you can use a dedicated eSIM for Voxbi calls. Two alternative options : 1. eSIM Icon 2. eSIM Ringtone | ||
On which platforms is Voxbi available? Where can I download Voxbi for Windows?
| Voxbi is available on Windows and mobile (Play Store for Android and App Store for iOS). LINK to playstore and Appstore Mac and Linux users can use the web application available at https://voxbi.team/. You can download the latest version of Voxbi for Windows from our https://www.mixvoip.com/voxbi/download. For mobile devices, Voxbi is available on the Play Store for Android and the App Store for iOS. | |
From where can I download Voxbi for Windows? | The latest version of Voxbi for Windows is available on our webpage https://www.mixvoip.com/voxbi/download. | |
I need help with my Voxbi PBX, how can I receive help? | Our team of local engineers and technicians perform the support. They are tech-savvy and reachable by many means. Cherry on the cake, they speak 5 languages. | |
Where is the Voxbi PBX developed? | Our Cloud PBX solution has been developed in-house and continuously improved since 2008. This allows us to provide highly customizable solutions and be reactive. No third parties are involved. | |
I am interested in Voxbi, but I don’t know which package would suit my company the best. | You can find all the details about each package available to you by clicking here. If you are not sure which feature you need, our sales team is available to help you. You can contact them directly here. |
Couldn't find what you were looking for?
It may be covered in another FAQ section, or you can contact our support team for further assistance. Feel free to schedule a meeting with any member of our team here.